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Shipping & Refund Policy

Last updated: 5 November 2024

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1. Delivery areas

We currently deliver within [list of service areas / pin codes]. If your address falls outside our delivery area, please call our helpline before placing an order to check if delivery can still be arranged.

2. Delivery timelines & slots

Most orders are delivered on the same day or the next day, depending on the delivery slot you choose at checkout:

  • Early morning (6–8 AM)
  • Morning (8–10 AM)
  • Evening (5–7 PM)

Delivery times may vary slightly due to traffic, weather or other factors beyond our control. We will contact you by phone if there is a significant delay.

3. Shipping charges

Delivery is free on orders above ₹300. A delivery charge of ₹30 applies to orders at or below ₹300. Any applicable delivery charge is shown at checkout before you complete your order.

4. Perishable goods notice

Milk, curd, paneer, buttermilk and similar products are highly perishable. Please:

  • Be available to receive your order at the chosen delivery slot.
  • Refrigerate milk, curd, paneer, buttermilk, butter and shrikhand immediately on delivery.
  • Check your order at the time of delivery and point out any visible damage or leakage to the delivery person right away.

5. Cancellations

You may cancel an order free of charge before it has been dispatched for delivery, by calling our helpline. Once an order has been dispatched, it cannot be cancelled, as our dairy products are prepared and packed specifically for delivery that day.

6. Refunds & replacements

Because our products are perishable, refund and replacement requests are handled as follows:

  • If you receive a damaged, leaking, spoiled, or incorrect item, please contact us within 6 hours of delivery with your order ID and, where possible, a photo of the item.
  • Valid claims will be resolved by replacing the affected item on the next available delivery, or by a refund, at your preference.
  • Refunds for online payments are credited to the original payment method, typically within 5–7 business days. Refunds for cash-on-delivery orders are made via UPI or bank transfer to your provided details.
  • We may ask for the item to be handed back to our delivery staff or held for a short period while we review a claim.

7. Non-returnable items

For food-safety and hygiene reasons, dairy products that have been opened, used or stored improperly cannot be returned or exchanged unless the issue is due to a defect, damage or error on our part reported within the timeframe above.

8. Failed delivery

If nobody is available to receive the order at the delivery address during the chosen slot, we will attempt to contact you to arrange redelivery or an alternative slot. Repeated failed deliveries at the same address may result in the order being cancelled, with a refund processed after deducting any delivery cost already incurred, where permitted by law.

9. Contact

For delivery issues, cancellations or refund requests, please contact us as soon as possible: